1. General Policy

• All payments made for SprySchool services are final and non-refundable, except as outlined in this policy.
• We encourage users to fully review our features and request a demo account before making a purchase.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical Issues: If a significant technical issue prevents the use of the platform and cannot be resolved within a reasonable time.
• Duplicate Payment: If you are mistakenly charged more than once for the same service.

3. Non-Refundable Items

• Setup or customization fees.
• Payments made for partially used or fully used subscription periods.
• Promotional or discounted subscriptions.

4. Refund Request Process

• To request a refund, contact us at support@spryschool.com.
• Include your account details, payment receipt, and reason for the refund request.
• Refund requests must be submitted within 14 days of the payment date.

5. Processing Time

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method used during the transaction.

6. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us:

• Email: support@spryschool.com